Skills Inventories
How well do you know the competencies of your people?
Only when you fully understand can you effectively improve.
Assess performance → Review results → Identify strategies → Performance improvement implementation
The Moore Success Skills Inventories cover a range of performance areas and offer confidential assessment and electronically tabulated results.
The easy-to-read results also include team averages.
With these Skills Inventories:
- You will find out exactly how you and your team are doing right now.
- You will determine the areas where each person in your team requires coaching and training.
- You will be able to monitor how effective the take-up of the training has been.
- If you choose to have annual follow-up assessment, you can monitor your team's performance on an on-going basis.
So that means
- With independent assessment, you are sure of getting objective results.
- With electronic tabulation, the results are accurate and confidential.
- You have a team average so that each person can see how well they're doing in the team.
- You can benchmark your calculations so that you can see how your team compares with others.
These unique and comprehensive tools provide a valuable assessment in a range of competencies which are critical in each of the specific roles.
IT'S IMPORTANT TO NOTE: One-off inventories are not possible. A minimum of three inventories for the same team apply for each skills inventory.
Only with detailed assessment of the current level of skill can improvements hope to be made. These inventories are designed to assist each participant to identify areas for their development.
Sales Skills Inventory
Have your sales professionals' competencies assessed by those who really matter - their customers.
For sales professionals, account managers, sales representatives, sales force team members.
Increase your sales with the improved skills level.
Your sales professionals will know the areas they need to focus on.
This will give each sales person a clear picture of what their customers want the sales people to do better - and by making the improvements, the relationship and the opportunities grow.
The competencies which are measured include:
Handling objections, Rapport, Closing, Objective selling, Follow-through, Listening skills, Time management
When individuals identify areas to focus on for improvement and adopt the identified changes, sales results will improve.
Customer Service Skills Inventory
A detailed tool to assess professional competencies.
For anyone involved in Customer Service
Now you can show your staff exactly what each individual needs to do to improve customer service.
What would be the cost benefit to you if your customer service levels consistently improved with each individual?
The competencies which are measured include:
Listening skills, Questioning techniques, Addressing the customers' needs, Attitude, Handling pressure
Many people aren't aware of the areas they need to improve. The areas identified in the Skills Inventory will lead to improved Customer Service
Call Centre Professional's Skills Inventory
A comprehensive tool to assess the professional competencies of staff working in Call Centres
Only with accurate measurement targeted to specific competencies can the individuals improve their performance, leading to overall improvement in your business outcomes.
The competencies which are measured include:
Fully incorporating the organisation's protocols, Managing the process, Actively follows through, Handling difficult situations, Attitude, Telephone manner, Outcome orientation
Call centre expertise can have a direct affect on your bottom line. Identify areas for individual improvement and provide benchmarking for the team - and you will see the benefits.
Coaching Skills Inventory
For coaching your most valuable asset at all levels.
This is for anyone involved in the coaching process.
The better the coach, the better the results that will be achieved with those being coached.
Those who coach will be able to identify areas for improvement so that the effect of their coaching is translated to improved results for those they are coaching.
The competencies which are measured include:
Listening skills, Trust, Creates a structure for the coaching process, Encourages protégé ownership, Shows encouragement
If you've identified the need for training in this area, contact Graham.
Coaching is now recognised as one of the most powerful and cost effective methods of improving results. Fast track this by identifying the coaching process skills of those who coach.
Performance Appraisal and Feedback Skills Inventory
For anyone involved in giving performance appraisal feedback or any feedback to others.
Many managers have resistance to the feedback process - because they lack the skills to do it well. Now, armed with an accurate assessment of their own skills, they can more effectively give feedback to their staff -
Resulting in overall performance improvement for the manager as well as the staff.
Poor staff performance appraisal and an inadequate or ineffective feedback process can have a significant effect on company performance.
The competencies which are measured include:
Creates the right environment, Does not let personal feelings impact on the process, Preserving the self esteem of the other person, Maintaining developmental insight
Why do managers and team leaders resist the important developmental tool of feedback through the performance appraisal process? This Skills Inventory is designed to identify strengths and weaknesses, so they can improve their process and help others.
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Moore Success Pty Ltd
ACN 006 309 039
PO Box 766, Hawthorn Victoria 3122
Mobile: 0408 646 526
Email: info@mooresuccess.com.au
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